For an initiative to work – whether it’s a training program, a client intervention, or a new product rollout – people have to understand the expected behaviors and outcomes as well as their relationship with the broader business goals. We help organizations "see the hidden wiring" of how their initiatives should work. On the program level, we can delineate the connections between Learning (what participants should learn), Behavior Change (what behaviors participants should change in their job based on the learning), and Results (what results should we be able to observe for the organization based on this behavior change). On the job or team level, we can clarify who needs to do what, when, and with whom for a new product or service launch to work. This clarity enhances expectations and accountability for participants, specifies responsibilities across job roles and functions, and illuminates intended impact for supporters.
Mapping the program dimensions and understanding performance expectations on the level of the learner, the organizational unit, and broader organization is the first step in BEI’s evaluation process to clearly and coherently understanding how a program or intervention is intended to work. For years, BEI’s clients have found such great value just in this “pre-work” that it is now offered as a stand-alone service.