SUSANNA BRINKERHOFF ZENS
Susanna received her graduate degree in Social Service Administration from the University of Chicago and her undergraduate degree in Organizational Studies from the University of Michigan Susanna received her graduate degree in social work from the University of Chicago’s School of Social Service Administration. She has developed an expertise evaluation under the mentorship of Dr. Robert Brinkerhoff. Susanna’s experience includes evaluation of learning programs, change initiatives, and social service programs across a variety of industries. She also has broad experience in human capital strategy and organizational development from her several years working in management consulting. In addition to her role at BEI, Susanna works at the University of Southern California’s Marshall School of Business where she trains and advises students on career related topics.
Dennis has been involved in organizational effectiveness and human resource development for the past thirty years. He has helped numerous corporate training departments increase and measure the impact of their investments in learning. Recently much of his work has focused on helping clients across a range of industries develop learning paths and curriculum for sales representatives and leaders. Additionally, Dennis has authored several books and journal articles on developing and measuring the impact of learning.
BEI PARTNERS WITH A NETWORK OF HIGHLY SKILLED AND EXPERIENCED EVALUATORS TO BEST MEET CLIENTS' NEEDS
BEI maintains a network of evaluation associates, several of whom practice internationally and are fluent in a variety of languages. This reach allows BEI to accommodate projects of any size around the globe.
Lynette has received graduate degrees in both experimental psychology from the University of Louisiana at Lafayette and counseling psychology from the University of Colorado. In addition, she trained at Yale University and brings almost two decades of experience in counseling, case management, functional behavior analysis, change management, and solutions-focused applications aimed at improving group dynamics. Lynette’s experience also includes the development of change initiatives and social service programs, most recently within an academic institution. Lynette brings deep industry experience in community mental health, social services, and higher education to BEI, and her expertise in understanding human behavior uniquely positions her to develop, assess, and enhance performance improvement initiatives.
DR. ROBERT O. BRINKERHOFF
Rob is an internationally recognized expert in evaluation and learning effectiveness and is also creator of the Success Case Method – a highly regarded and carefully crafted evaluation approach to determining how well a program works that has been proven effective in dozens of organizations and has gained popularity worldwide. Over his 40 year career, he has provided consultation to dozens of multinational organizations around the globe. He has been a keynote speaker and presenter at hundreds of conferences worldwide and has authored several books including The Success Case Method and Telling Training's Story. Rob earned his doctorate at the University of Virginia in program evaluation and is recently retired as Professor at Western Michigan University, where he coordinated graduate programs in human resource development.