Photo of a white male with graying hair and smiling face, wearing a gold and red tie and light blue dress shirt.Book covers including The Success Case Method, Telling Training's Story, Courageous Training, Improving Performance Through Learning, High Impact Learning.

Robert O. Brinkerhoff, Ed.D.

Rob is an internationally recognized expert in evaluation and learning effectiveness and is also creator of the Success Case Method– a highly regarded and carefully crafted evaluation approach to determining how well a program works that has been proven effective in dozens of organizations and has gained popularity worldwide.

Over his 40+ year career, he has provided consultation to dozens of multinational organizations around the globe. He has also been a keynote speaker and presenter at hundreds of conferences worldwide and has authored several books.

His numerous clients have included American Express, Anglo-American Corporation, AT&T, Bank of America, Boing, BP, Bristol Myers Squibb, Budweiser, Canadian Tire, Central Intelligence Agency, Cisco, Dell, Ericsson, Ford Motor Company, Honda, Kaiser Permanente, Kraft Foods, Nike, Phillips, Procter and Gamble, QUALCOMM, Sony, Texas Instruments, U.S. Postal Service, and the World Bank to name but a few.

Rob earned his doctorate at the University of Virginia in program evaluation and is a retired Professor of Counseling Psychology from Western Michigan University, where he coordinated graduate programs in human resource development.

Rob’s work experience includes a five-year stint as an officer in the U.S. Navy, a carpenter, charter-boat mate in the West Indies, grocery salesman in Puerto Rico, and factory laborer in Birmingham, England where he saw the original Beatles. He has four grown children, loves to babysit his grandchildren, and lives with his wife in Richland, Michigan.

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Meet the Team

In addition to our core team, BEI maintains a network of evaluation associates around the globe. This reach allows us to accommodate projects of varying needs and sizes.

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Daniela Schroeter, Ph.D.

Daniela is an evaluation scholar who builds organizational evaluation capacity and supports organizations in achieving their objectives by providing practical, data-driven evaluation consulting. She is an associate professor at Western Michigan University’s School of Public Affairs and Administration, where she teaches undergraduate and graduate-level courses in program evaluation, research methods, grant writing, and social entrepreneurship.

Over the last 20 years, Daniela has worked with a wide range of private, public, and nonprofit organizations around the globe to build evaluation capacity, and design and implement useful and actionable evaluations. Her research focuses on evaluation theory and methodology in social and organizational, international contexts. Daniela is a German native who loves to travel the world with her daughter and take long walks with her mini dachshunds.

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Daniela Zahn, Ph.D.

Daniela combines her background in experimental psychology, psycholinguistics and adult education with her passion for applying rigorous research methodology to real-world problems with the purpose of delivering practical and actionable solutions. She enthusiastically contributes her strengths to BEI as a senior consultant and evaluation methodologist. Throughout her career, Daniela has worked with a wide range of work-based adult learners with different levels of ability from around the world.

Recently, Daniela became an ICF associate certified coach (ACC) and has since been working with adults who want to change their professional and private lives through continued learning and development. Daniela lives in the beautiful city of Turin in Northern Italy with her family. She is active in a nonprofit organization that offers support for international women and raises funds to help survivors of domestic violence.

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Robin Markley

Robin has a background working in pharmaceutical and manufacturing environments. Her passion is developing leadership skills. She has worked with individuals in various levels of the organization including early talent, shop floor managers, and senior level executives. Robin has aided in the design and development of global learning initiatives aimed at preparing leaders for future roles and to lead in a changing environment that will support the evolving business needs and strategy.

She has used various feedback mechanisms to gather data on the programs she managed to address challenges and mitigate risks in a timely manner. She also has facilitated a number of programs on topics such as teamwork, coaching, interviewing, diversity and inclusion, mentoring, and influencing. Robin led a team in developing a mentorship program for a women’s shelter, served on the Board of Directors at a local soup kitchen, and is currently an active volunteer for women survivors of human trafficking.

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Stephen O’Brien

Stephen is currently working in a Top Fortune 500 company and has over 20 years' experience in Training management and Sales management roles.  He has developed, delivered and measured the impact of Leadership trainings and Sales trainings, focussed primarily in the Contact Center environment.

Stephen is an advisor to the BEI, bringing his insights from the corporate world.  He has a passion for establishing the link between Learning programs and business application. Stephen completed a Master’s in Learning and Development consultancy, with a thesis titled Investigating the link between informal learning and job performance.

Stephen has partnered with the Brinkerhoff Institute on multiple projects and honed his skills and understanding of Impact evaluation.  

He currently resides in Cork, Ireland with his wife and 2 children.

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